OTOUCH® Customer Warranty---12 Months From Initial Purchase

We provide a 12 months customer warranty from  Initial Purchase. After 12 months of your initial purchase, we have no obligation to send you replacement items.
If you consider that an item is defective, please email service@otouchtoys.com and describe your problem.

How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Otouchfun reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges and 10% restocking fee are not refundable.

*Due to the special property of the product, OTOUCH do not accept returns or exchange if it is not product quality issue.

What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

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